Leadership, “Reputation Matters,” Forbes, January 16, 2024

The world is awash in experts — so how do leaders know which ones to choose, and trust?

Since the pandemic, leaders who faced that crisis, succeeded in getting their workforce to go remote, and kept their companies afloat, now consider themselves to be crisis managers. But in reality, it takes far more than that to give strategically great advice and help clients steer away from trouble, and towards value creation.

In the first part of this two-part series we discussed how to judge judgment. After decades serving as a trusted strategy and crisis advisor to leaders in hundreds of different industries, settings, and situations, here are 11 stress-tested suggestions for how leaders can recognize whose advice to trust, and who to turn to in crisis. […read more]

Leadership, “Reputation Matters,” Forbes, January 15, 2024

“What were they thinking? Who were they listening to?” we asked ourselves as we watched the three university Presidents face a searing Congressional inquisition on anti-Semitism at their institutions — harming not only their credibility and that of their universities, but causing two of them to leave their positions.

While the Presidents of MIT, University of Pennsylvania, and Harvard gave strong, elegant and convincing opening statements — all of which seemed strikingly similar — their advantage was dissipated during the questioning, which was notable for its toughness, but also for pushing the Presidents into a trap that was almost impossible to escape.

‘Yes or no’ they were told to answer by Representative Elise Stefanik, did the cries of “Intifada” on their campuses — taken to mean death to Israel and Jews — constitute bullying and harassment, and were thus against the rules of their universities?

The Presidents were basically asked the impossible question of the decade on college campuses — to choose between free speech and the banishment of hate speech that calls for violence. The question demanded strong, emotionally intelligent but institutionally decisive answers. And absolutely everyone knew that the question was coming. The need was for real answers, not verbal gamesmanship. Yet, the Presidents just were not prepared to answer the questions decisively and resonantly; they kept reverting back to the idea that there was no one answer — such bullying had to be taken “in context.” […read more]

Leadership, “Reputation Matters,” Forbes, May 26, 2023

In the most extraordinary instance of public thought leadership most of us have ever witnessed, this week the Nobel Prize (Nobel Foundation) joined forces with the US National Academy of Sciences to mount a 3-day Summit targeting the disinformation, lies, fakes, and deep fakes that are flooding the globe.

The stakes could not be higher. From one-on-one ad hominem attacks, to the state-sponsored reputation destruction of political enemies, to the wholesale targeting of scientific findings, research and inquiry, disinformation campaigns are challenging our principles, truths — and souls. And, of course, social media and AI-enabled mimicry exacerbate the problem, putting our cognition more and more at risk. At their worst, they challenge our very understanding of reality, as well as our ability to trust anyone or anything.

Once there is no certainty to be found on the shifting sands of lies, trust dies a hard and ugly death.

So, who better to lead the charge than The Nobel Foundation and the National Academy of Sciences? In this three-day tour-de-force, titled “Truth, Trust and Hope,” they convened Nobel Prize laureates, notable experts, poets, artists, musicians, and even magicians to call out the problems caused by purposeful disinformation and truth destruction. […read more]