Must Reads
There is so much to read, so much to know, so many sources to follow. And the volume of news and information just keeps growing exponentially. How to keep up? Even more, how to rediscover the serendipity of learning something new and interesting for its own sake?
Here, for your enjoyment and interest, are the articles Temin and Company considers “must reads.” They are primarily on the topics of reputation and crisis management, the media, leadership and strategy, perception and psychology, self-presentation, science, girls and women, organizational behavior and other articles of interest.
They are listed below with the most recent articles first, and to the side, by category.
We hope you enjoy them and would appreciate your comments. And whenever you have any favorite articles for us to add, please let us know so that we might include them for other readers to enjoy.
There is so much to read, so much to know, so many sources to follow. And the volume of news and information just keeps growing exponentially. How to keep up? Even more, how to rediscover the serendipity of learning something new and interesting for its own sake?
Here, for your enjoyment and interest, are the articles Temin and Company considers “must reads.” They are primarily on the topics of reputation and crisis management, the media, leadership and strategy, perception and psychology, self-presentation, science, girls and women, organizational behavior and other articles of interest.
They are listed below with the most recent articles first, and to the side, by category.
We hope you enjoy them and would appreciate your comments. And whenever you have any favorite articles for us to add, please let us know so that we might include them for other readers to enjoy.
How will blockchain technology transform financial services?
The Financial Times, November 3, 2015
Banks are racing to harness the power of blockchain technology, in a belief that it could cut up to $20bn off costs and transform the way the industry works. Banks, insurers and companies ranging from IBM to PwC are trying to work out how they can adapt the technology that, in its simplest form, allows consumers and suppliers to connect directly and form online networks, removing the need for middlemen. For the financial services sector it offers the opportunity to overhaul existing banking infrastructure, speed settlements and streamline stock exchanges, although regulators will want to be assured that it can be done securely. […read more]
Google abandons plan to open first-ever retail store in New York City [see the inside of the SoHo space it renovated]
Daniel Geiger, Crain’s New York Business, November 2, 2015
Google has abandoned plans to open its first-ever retail store in New York City. The company is trying to sublease a 5,442-square-foot SoHo space it leased last year, and wants $2.25 million annually in rent for it, according to sources. The decision to abandon its retail store came after the Internet giant spent $6 million renovating the 131 Greene St. location. […read more]
This Is The Lazy Way To Stop Procrastinating, Backed By Research
Eric Barker, Barking Up the Wrong Tree, November 1, 2015
Do you want to stop procrastinating? What if the solution is fun and lets you do the thing you love most in the world, no willpower or discipline necessary? Wharton’s Katherine Milkman found that “temptation bundling” – a method for simultaneously tackling two types of self-control problems by harnessing consumption complementarities – is a simple and effective way to tackle the problem. […read more]
How Not to Be ‘Manterrupted’ in Meetings
Jessica Bennett, Time, January 14, 2015
This article offers tips for women on how to stop the cycle of being ‘manterrupted’ – an unnecessary interruption of a woman by a man – or ‘bropropriated’ – the taking of a woman’s idea and taking credit for it – in the workplace. […read more]
Which Republican Candidate Would You Trust In A Foxhole?
Leadership, “Reputation Matters” Forbes, October 29, 2015
Arguably, our American president is really the world’s Crisis-Leader-in-Chief. We rely on him – or her – to calmly, wisely, and brilliantly lead us through untold global craziness, back to economic progress, justice, security, and freedom.
So, politics aside, let’s try to rate last night’s 10 Republican debaters on their crisis leadership performance. In other words, when the going gets rough, which candidate would you want next to you in a foxhole? More importantly, who would you trust to get you out? […read more]
The Morning Risk Report: Can the Auto Industry Redeem Itself?
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, October 2, 2015
Volkswagen’s emissions deception. Fiat-Chrysler underreporting its death and injuries totals. General Motors’ ignition switch scandal. Toyota’s gas pedal bungle. Takata’s air bag mess. The automotive industry has been taking one reputation hit after another, leading to costly recalls, criminal charges, hefty fines and unhappy customers, dealers and shareholders. What can the industry do to clean up its image? Or do they even have to, as the latest sales figures show the industry is poised to have its best year since 2000?
“Cynically, they’re saying ‘It doesn’t matter to our bottom line whether we lie or whether you know we lie or whether x number of people die because of the things we lie about. You still have to buy from us. Maybe I’ve degraded the brand but you don’t have anywhere else to go,’ ” said Davia Temin, president and chief executive of crisis management firm Temin and Co. Assuming the industry wants to clean up its reputation, she said it needs to stop making promises to fix its problems and actually fix those problems–then communicate to its constituencies. […read more]
When Bad Things Happen: 4 strategies for managing reputational risk
Lisa Valentine, Banking Exchange, October/November 2015
Reputation is all about perception: how customers, employees, investors, and other stakeholders view your financial institution. The goal is alignment between the image you think you portray and what people really think. Reputation drives revenues–and it can also help insulate your institution from brand damage due to events such as cyber attacks and regulatory actions. They key is to build your brand resilience so that customers perceive your institution positively, even when unfortunate situations occur.
So how can financial institutions approach reputational risk, given the challenges of managing and measuring the risk?
For most financial institutions, the best defense will be a good offense: going out of their way to build goodwill that can carry them through a tarnish to their brand; monitoring their reputation on social media; and preparing for the inevitable event that can potentially damage reputation with a well-thought-out crisis playbook.
This article discusses these three strategies and a fourth – the importance of being flexible – with the experts.
“A great reputation can get you through a problem,” points out Davia Temin, president and CEO of Temin and Company. “It’s a simple concept, but people often forget it.” […read more]
7 Secrets Of People Who Have It All Together
Gwen Moran, Fast Company, September 24, 2015
You know them: Those people who seem to glide through life effortlessly. They get through the workday without getting flustered, usually looking great while doing it. They don’t seem to struggle with juggling the demands of work and life. They just have their acts together. Do they know something we don’t?
“In some sense, yes,” says leadership coach Davia Temin, founder of Temin and Company, a New York City reputation management company. Temin says that, while no one has a perfect life, some people have figured out the key to looking like they do. And, often, they share some commonalities. […read more]
Crisis of the Week: United Airlines Faces Turbulence Amid Federal Probe
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, September 21, 2015
This week’s crisis of the week takes a look at the statements and actions of United Continental Holdings Inc., which replaced its CEO and two of his top executives amid a continuing corruption investigation by federal prosecutors.
In a statement, the company said it decided to replace Mr. Smisek and the other two executives as a result of its own internal investigation into its dealing with the Port Authority. The airline’s board apparently decided to cut ties with Mr. Smisek a few weeks before the announcement of his departure. During a conference call discussing its latest quarterly results, the company said it wouldn’t comment further as the investigation is ongoing.
Looking only at what the company has said publicly in its statement and on the conference call, we asked the crisis experts to gauge how well United has handled this crisis.
“‘By the book,’ is how United Airlines said it conducted its investigation of former CEO Jeff Smisek, and by the book is how its board and new CEO have handled every communication regarding management changes. Communications have been textbook–word-perfect, well-vetted and bloodlessly on message. But there are times when ‘by the book’ is simply not enough to do the job, and this is one of them. Extraordinary measures are needed,” says Davia Temin. […read more]
Crisis of the Week: United Airlines Faces Turbulence Amid Federal Probe
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, September 21, 2015
This week we look at the statements and actions of United Continental Holdings Inc., which replaced its CEO and two of his top executives amid a continuing corruption investigation by federal prosecutors. The ouster of Jeff Smisek comes as investigators look into whether former Port Authority of New York and New Jersey Chairman David Samson used his position to demand favorable treatment or personal benefit from the airline.
In a statement, the company said it decided to replace Mr. Smisek and the other two executives as a result of its own internal investigation into its dealing with the Port Authority. The airline’s board apparently decided to cut ties with Mr. Smisek a few weeks before the announcement of his departure. During a conference call discussing its latest quarterly results, the company said it wouldn’t comment further as the investigation is ongoing.
Looking only at what the company has said publicly in its statement and on the conference call, we asked the crisis experts to gauge how well United has handled this crisis.
Davia Temin, CEO, Temin and Co.: “‘By the book,’ is how United Airlines said it conducted its investigation of former CEO Jeff Smisek, and by the book is how its board and new CEO have handled every communication regarding management changes. Communications have been textbook–word-perfect, well-vetted and bloodlessly on message. But there are times when ‘by the book’ is simply not enough to do the job, and this is one of them. Extraordinary measures are needed.
“United Airlines, especially since its merger with Continental, has systematically destroyed customer trust and taught the public to disbelieve its rhetoric. Dead last in customer satisfaction rankings, it still said its skies were friendly. Before his ouster, Mr. Smisek was featured on the in-flight safety video telling fliers how much they were valued. Yet, just having gone through the boarding and flying experience, customers knew that wasn’t true. So, it will take extraordinary action on the part of United to rebuild trust, not just words. And the new CEO’s letter to customers simply promised that United would reach the floor of acceptable service, not the ceiling.
“To rebuild trust, new CEO Oscar Munoz will have to reinvigorate the United brand and demand that every interaction and communication made by United personnel lives up to that brand. It will take a 180-degree reversal. United will have to write a new book, and prove to us all that its words are backed by action.”
To read the full article, CLICK HERE.