Rebecca Knight, Harvard Business Review, January 9, 2015
Difficult conversations — whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of management. How should you prepare for this kind of discussion? How do you find the right words in the moment? And, how can you manage the exchange so that it goes as smoothly as possible? This article shares what the experts have to say. […read more]