by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, “Reputation Matters” Forbes, August 17, 2015 “Never get into a car with a stranger” my mom told me throughout my childhood. “Don’t trust your safety to someone you don’t know really well, and even then be vigilant,...
by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, “Reputation Matters” Forbes, December 29, 2014 Indecisiveness is rarely a winning response in crisis. But in the case of Sony ’s handling of The Interview I fear that the leadership problem is more than that. It involves knowing — or not knowing...
by | | Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, “Reputation Matters” Forbes, October 11, 2014 I know that it makes a good meme. And I know that we all love it when a powerful leader puts his foot in it and states something that either is preposterous or impolitic. And I know we all love to pile on in...
by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, “Reputation Matters” Forbes, April 2, 2014 Leaders rarely get to choose their defining moments. The issues that will eventually define their reputations are most often thrust upon them…and usually those issues are far, far different from...
by | | Reputation Articles
“Reputation Matters” Newsletter, Winter 2014 CEOs and other leaders are under increasing pressure to engage their customers and the public on social media. But should they? Facing the reality that nearly 70% of CEOs have stayed away from social media so...
by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, “Reputation Matters” Forbes, December 30, 2013 Target is living up to its name in a way I am sure they never meant to do. They have become the newest target case of how not to respond in a crisis. Although they have done many things right in...
