by | | Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Neanda Salvaterra, Agenda, April 21, 2023 The message for CEOs when delivering tough news, particularly that hits employees in the pocketbook, is to communicate that they are willing to share the burden and take a pay cut, said experts. Something to avoid? Telling...
by | | Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, âReputation Matters,â Forbes, November 30, 2022“Kind, creative, and smart is the motto at Snapchatâ¦Looks like that went out of the window right away when things started going...
by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Ryan Beene, Bloomberg, December 29, 2022Southwest Airlines Co.âs 2022 nightmare before Christmas is unlikely to inflict long-lasting damage to the carrierâs reputation if management compensates customers and makes good on vows of...
by | | Corporate Governance, In the News, Leadership & Strategy, Perception & Psychology
Taylor Telford, Washington Post, July 2, 2022Corporate rules of engagement on social issues have shifted dramatically in the past few years, amid public pressure on companies to take stands on everything from police brutality and racism to climate change and voting...
by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Jeff Green and Matthew Boyle, Bloomberg, June 24, 2022Some of the most recognized companies in the US indicated that they would extend coverage of out-of-state medical care, decisions that will cover more than a million employees after the Supreme Court overturned a...